Store Policies

Coupon Code & Promotions

Only one code per order. Coupon’s cannot be combined with any other promotional codes. No rain checks. Non-transferable. Coupon codes and promotions cannot be applied to previous orders. Coupon code and promotional offers are only valid during the time frame indicated.

 

Returns & Exchanges***

At ChristysWigs.com customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the return/exchange form included within 14 business days of receipt.

 

·       Items must be sent back within 14 business days of receipt in new condition, new means: exactly the way you received it.

·       Product has only been tried on, but Product has not been worn**

·       The hair or structure is not damaged, altered or cut.

·       The tags are attached, cardboard supports and net (if any) are present and undamaged.

·       No perfume, cigarette or other odors are present.

·       The retail box does not have creases, splits or damage of any kind.

·       The logo tissue paper is not torn, soiled, or excessively crinkled.

·       Refund amount will be calculated based on return item cost only. Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.

·       Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.

·       Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.

**Definitions of TRIED ON: to put on a product in order to test the fit, color or style. Definition of WORN: Anything longer than to put on a product in order to test the fit, color or style.

***Please respect that products that have been worn/used and/or do not meet the above conditions are no longer new and CAN NOT be returned. Wigs are beauty products and once used cannot be resold or sent back to our vendors. Items that do not meet these criteria will can either be sent back to you at your cost or we can charge a 30% fee.

 

Return Process

All the items we sell are in new and unworn condition. Therefore, we have 2 refund options in place:

·       100% Refund as store credit*. Store credit does not expire and you may apply it towards future purchases at any time. Only a registered account is required.

·       Refund to original payment method with a 15% restocking fee*. Original shipping is non-refundable. Note that every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.

Once the item is received in our facility, allow up to 2-3 business days for an email confirmation of the refund status.

 

Exchange Process

Free Ground Shipping for domestic exchange orders!*

 

Exchanges are ONLY VALID by placing a NEW order. You have 10 business days from receipt to do so. See below for instructions:

 

1.    Call us at 800-560-1110 or place a new order online. Reference your order number in the comment area on the shipping/billing info page.

2.    When we process the new order, we will waive the domestic ground shipping.

3.    An email confirmation will be sent to you once we receive your return item.

Exchanges must be of equal or greater value. Coupon codes, promotions or gift certificates received are non-transferable to the new exchange order.

 

Color Ring Exchange Process

1.    Phone in your NEW order or place it online once you have selected your preferred color. Reference your original color ring order number during checkout. **

2.    When we process the new order, we will waive the domestic ground shipping.

3.    Once we have received the color ring, you will be refunded the cost of the color ring only.

After we have received the exchange item/color ring, allow up to 2-3 business days for an email confirmation of the refund status.

**All color rings are accessories, if no new wig or extension selection is chosen the color ring will be a final sale.

 

Tracking Number

The day your item ships you will receive a shipment confirmation via email with tracking information (these emails are sent at end of day in the evening). It will provide you with a link to follow your packages transit progress to its shipment destination. If you have any questions you can contact us.

 

International Orders

International Credit Card Verification

For international clients, please advise that we verify all international credit cards used and international credit cards without support for electronic verification may incur an extra 3-5 business day verification delay.

 

Paypal

To bypass this period and have your package shipped out efficiently, we recommend that you pay with Paypal. If you do not have a Paypal account you can make one at paypal.com.

 

Country Customs & Duties Fees

Shipping charges do not include international taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from ChristysWigs.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to ChristysWigs.com. This amount will be subtracted from your merchandise refund. ChristysWigs.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.

 

Order Cancellations & Modifications

Order Cancellations

All order cancellations must be requested before 10 AM PST of the following day, otherwise an order cancellation charge of 15% will apply. To request an order cancellation, contact us.

 

Why do we charge a cancellation fee?

 

Although we stock thousands of different wigs, some items may need to be special ordered from the manufacturer to fulfill your order. Our wig manufacturers do not allow us to return these items back to them, so in effect Christy’s Wigs absorbs the full cost of the wig in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.

 

Refused packages will be subject to a 15% restocking fee and any applicable shipping charges. Undeliverable packages will be subject to reshipping charges.

 

Order Modifications

Orders that have already been placed with previous promotions are not eligible for current promotions.

 

Out Of Stock & Backordered Items

In the case that a purchased item is out of stock, we will send you an email. If your order contains multiple items, we may ship your order partially to expedite your order and give you the option to backorder, substitute or cancel the unshipped items. No partial shipping for international orders. We will provide you with an estimated arrival date if one is available.

 

Price Match

Yes! At ChristysWigs.com, we pride ourselves on providing not only the best selection of wigs available, but also our competitive prices. Thus, if you find any item at a lower price either before your purchase or within 10 days of your purchase, we will match the competitor website price.

 

·       The competitor must be an authorized retailer advertising the identical product on a USA website. (We do not match email price quotes or print catalogs) We reserve the right to exclude certain sites from this program.

·       Price match requests for an item you have already purchased must be submitted within ten (10) days from the original date of purchase at ChristysWigs.com.

·       Since we only sell new, unopened items, we will not match competitors' clearance sales, special offers, coupon rebates, or prices on used / damaged / open-box items.

·       Price match does not apply to costume wigs or wig care accessories.

·       Price match cannot be combined with other ChristysWigs.com promotions, discounts, coupons, etc.

·       All sales final on price matched items. No exchanges allowed.

To apply a price match to a certain product, please contact us with the following information.

 

·       Competitor website name

·       URL Link to the product page

·       Competitor price of product

Please allow 1 business day for an email response.

 

Damaged & Missing Items

Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 24-48 hours of order receipt. Contact Customer Care and please retain all packaging material in case an inspection is necessary.

 

Any damages claimed after a month of receipt of the product is considered regular wear and tear.

 

Observed Holidays

Our website is available for ordering 365 days a year, 24 hours a day. However, our diligent staff does observe the following holidays for 2015:

 

  • Monday, January 2 New Year’s Day (observed)
  • Monday, January 16 Martin Luther King Jr. birthday
  • Monday, February 20 Washington’s Birthday
  • Monday, May 29 Memorial Day
  • Tuesday, July 4 Independence Day
  • Monday, September 4 Labor Day
  • Monday, October 9 Columbus Day
  • Friday, November 10 Veterans Day (observed)
  • Thursday, November 23 Thanksgiving Day
  • Monday, December 25 Christmas Day

 

Digital Images Disclaimer

All pictures shown are professionally shot and have been provided by the manufacturer. Wigs shown have been styled for the photo to show full potential. Personal results may vary.

 

Color Discrepancies

ChristysWigs.com is not responsible for color recommendations made by representatives not meeting customer expectations. The description of a color is given as accurately as possible, but IS subject to opinion person-to-person. For best results, please purchase a color ring for the most accurate color choice prior to getting a wig.