FAQ's
Questions about
Christy's Wigs & Policies
What is your Return and
Exchange policy?
If for any reason you
are unhappy with your purchase, we will gladly exchange or refund your item.
Please read over our full Returns and Exchanges Policy in our Store Policies.
How can I place an
order?
Browse our selection at
www.christyswigs.com, choose your item and designate desired color and
quantity. Then click "Add to Cart". You can proceed to checkout from
there.
If you need help you can
call (800) 560-1110, M-F 9:00am-4:00pm PST for help from one of our in house
wig experts.
Is my wig covered by my
insurance?
Ask your insurance
company about "cranial prosthesis".
Do you offer free
shipping?
We are happy to offer
FREE Standard shipping on orders over $50, code "freeship" required,
and FREE Expedited shipping on orders over $200, "free3day" required.
Discount codes can not be combined with any other discount.
Can I track my order
online?
Yes, tracking numbers
are uploaded in the evening after shipment and can be tracked.
What happens if the item
and color I choose is backordered?
Backorders are rare, but
occasionally occur when requests for an item exceed available inventory. If
this happens we will contact you via email and let you know your options:
1. You can choose to be
placed on our priority wait list. We will let you know the anticipated delivery
date.
2. Feel free to select
an alternative item; you can consider a different shade or a whole new style,
we're happy to help if you need!
3. You can also cancel your
original order.
NOTE: International
orders containing multiple products will ship when all products ordered are
available to avoid partial shipments.
What happens if I change
my mind after I order?
To get you your order
quick, we move fast! Our priority is getting items delivered to our customers
as quickly as possible! However if your order has not been marked as shipped
and you change your mind after placing an order you can submit a cancellation request
by:
1. You can call us at
(800) 560-1110, M-F 9:00am-4:00pm PST.
2. Email us at customerservice@christyswigs.com
Do you have a Rewards Program or Customer Loyalty Program?
Are shipments discreet?
Yes! Your privacy is
definitely a priority to us! We never use the words “wig” or "wigs"
in the return address.
How can I submit a
product review?
Your comments about your
experience with an item is very helpful to other customers! Please do share
your opinions and/or photos!
To submit a review:
1. Go
to the product page of the item you ordered.
2.
Click Write a Review in the Customer Reviews section.
3.
Write your review and Click Submit.
Don't forget to include
the color you chose!
Questions About Wearable
Hair
What are the different
types of wig hair fiber?
If you want the ultimate realistic look, then
human hair is for you. The cost of human hair products can vary from the
quality of the fiber. Human Hair (non-Remy) wigs have cuticles that have been
removed or no longer run in the same direction. The more luxurious, Remy Human
Hair wigs have all the "Virgin" hair cuticles facing one direction,
providing the ultimate in softness and less tangling. The major benefits to
Human Hair and Remy Human Hair is how realistic it looks, less tangling than
synthetic, can be styled with heat, and even colored by your stylist!
Synthetic fiber is more easily cared for and
also lower priced. The synthetic fibers can hold a "pre-styled"
texture: curly, wavy, or straight. Higher quality synthetic hair wigs are
practically impossible to differentiate from human hair. You can not style
synthetic wigs with heat or color with chemicals.
Heat Friendly synthetic fibers combine the
styling flexibility of human hair combined with the affordability of synthetic
hair. This is an amazing breakthrough in hair technology, where you can style
the synthetic fiber with your favorite heat tool (up to 350 degrees
Fahrenheit). This is great for the woman on the go, but still wants to
customize to fit her style.
What should I keep in
mind about heat-friendly synthetic hair?
Proper care is vital to
keeping heat friendly hair looking its best. A wide tooth comb should be used
(not a brush) and it is best to avoid combing while wet. The optimal
temperature for styling is 250-275 degrees, never go above 350 degrees. Use of product
specially designed for synthetic hair, such as Jon Renau EasiHair Products, can
also help maintain the quality and condition of the hair. We also recommend
detangling spray! Check out our blogs for more info on care and styling of
synthetic fibers!
What are the different
types of wig cap construction?
Constant innovation in
technology allows for increasingly wearable and comfortable wigs! The base of
any wig is referred to as a cap. The hair is attached to the wig cap using a
variety of techniques to achieve different looks. On most wigs, hair is
attached in "wefts." These are strips of hair doubled over and sewn
closely together in long strands. Others are hand-tied for the most natural
movement. If you like to wear your hair swept away from your face, lace front
wigs are the best option. If you like parting versatility, we recommend full
monofilament wigs. 100% Hand-Tied and double monofilament wigs are known for
being gentle on sensitive scalps. Check out our blog for a more indepth view of
the different cap constructions!
How do I figure out my
wig size?
Many wigs come in
petite, average and large sizes. Average size wigs, however, tend to fit about
95% of customers. We have a guide that will help you measure your head to
determine the best size! Please send us an email and we can email you back the
guide. Check out our blog for step by step written and video instructions!
How should I go about
choosing color?
We aim to make shopping
for the right color online just as easy as in a store (or easier)! After you
have found a style you like, it is time to check out your color options — there
are often dozens. If you are new to wigs, consider staying close to your
natural color (you can always have fun experimenting with color later). You can
order color rings or make use of our expert color consultation services by
submitting a photo.
Are color swatches 100%
accurate?
Hair color images are
presented to give you a visual representation of color options for each item.
However it must be noted that on screen representations do not necessarily
precisely represent actual colors due to variable monitor calibrations.
Additionally, the computer or device you use may have an impact on how colors
appear. For example, Apple products tend to make colors appear slightly warmer.
How do I put on a wig?
After removing your wig
from the box, take off the protective hairnet (if the style has one) and give
it a good shake. If it is a ready-to-wear synthetic hair, you are ready to go!
If it requires customization (such as trimming a lace front), we recommend you
consult a hair stylist. Check out our salon locator to find local salons
familiar with wearable hair.
If you have a lot of
your own hair, the first step is to gather it back and up. One great trick is
to separate hair into two sections on each side of your head. Twist the hair as
you pull it back and around the head so that it will eventually lay flat. This
tactic can help avoid a pony tail bulge. You may choose to use pins, braids,
wig caps (recommended) or a great product called Sure Grip to secure your hair.
A wig cap can be helpful even without hair to keep wigs secure and in place.
Hold your wig at the
sides (ear tabs) and starting at the front, place it at your natural hairline.
Slide it on toward the nape of your neck and shift as needed using the ear tabs
to help center your wig. Adjustable straps at the nape may help to achieve a
more secure fit. If handling a lace front wig, take care not to tug on the lace
as it can be a bit delicate.
Don't worry if it
doesn't look perfect right away, start styling! Check out our blog for step by
step and video instructions!
Are there tips for
making my wigs appear more natural?
Human hair wigs tend to
offer the most natural look but today, synthetic wigs can look very natural as
well, thanks to great innovations in wig technology. Styles with lace front and
monofilament features – or those that are 100% hand tied -- will also appear
very natural. When it comes to choosing style, consider styles that will be
most flattering given your face shape. And as for color, it is often wise to
stick close to your own natural color. Whatever you choose, a stylist can help
you customize your wig to suit your preference (buy finding a local salon).
Check out our blog for more tips and tricks!
What wig choice is best
for a sensitive scalp?
100% Hand-Tied or double
monofilament wigs tend to be most gentle on sensitive scalps. Some people use
wig caps to protect the scalp. Sure Grip by Jon Renau is a hypoallergenic
comfort liner designed to add cushion — particularly at pressure points – to improve
both fit and comfort.
What solutions are there
if my head sweats a lot?
Not to worry! We offer a great solution with No Sweat Liners by HEADLINE IT!
How should I care for my
wig?
Wigs come with
instructions from the manufacturer that should be followed. When not in use,
store your wig on a mannequin or wig stand to maintain its shape and wash only
when necessary (roughly once every 6-14 days depending on what your lifestyle
or environment calls for). We recommend one of our Jon Renau Christy’s Wigs
Care Bundle Sets. Check out or blog for instructions videos on care!
Should I own more than
one wig?
Yes! First the practical
reasons. Wigs can last longer if not worn daily. You can be washing and
air-drying one while wearing the other. If you wear human hair or heat-friendly
synthetic hair, you can keep one styled straight and the other curly to reduce
stress. Here is a tip we love: If you'd like your wig to be your secret, get
two or three of your favorite style and ask your stylist to trim them in
stages. You can create the illusion of hair growth and haircuts and no one will
be the wiser! And if you're more the adventurous type, you can have a little
fun with a whole host of different styles and colors.