FAQ's

Questions about Christy's Wigs & Policies




What is your Return and Exchange policy?

If for any reason you are unhappy with your purchase, we will gladly exchange or refund your item. Please read over our full Returns and Exchanges Policy in our Store Policies.




How can I place an order?

Browse our selection at www.christyswigs.com, choose your item and designate desired color and quantity. Then click "Add to Cart". You can proceed to checkout from there.

If you need help you can call (800) 560-1110, M-F 9:00am-4:00pm PST for help from one of our in house wig experts.




Is my wig covered by my insurance?

Ask your insurance company about "cranial prosthesis".




Do you offer free shipping?

We are happy to offer FREE Standard shipping on orders over $50, code "freeship" required, and FREE Expedited shipping on orders over $200, "free3day" required. Discount codes can not be combined with any other discount.




Can I track my order online?

Yes, tracking numbers are uploaded in the evening after shipment and can be tracked.




What happens if the item and color I choose is backordered?

Backorders are rare, but occasionally occur when requests for an item exceed available inventory. If this happens we will contact you via email and let you know your options:

1. You can choose to be placed on our priority wait list. We will let you know the anticipated delivery date.

2. Feel free to select an alternative item; you can consider a different shade or a whole new style, we're happy to help if you need!

3. You can also cancel your original order.

NOTE: International orders containing multiple products will ship when all products ordered are available to avoid partial shipments.




What happens if I change my mind after I order?

To get you your order quick, we move fast! Our priority is getting items delivered to our customers as quickly as possible! However if your order has not been marked as shipped and you change your mind after placing an order you can submit a cancellation request by:

1. You can call us at (800) 560-1110, M-F 9:00am-4:00pm PST.

2. Email us at customerservice@christyswigs.com


Are shipments discreet?

Yes! Your privacy is definitely a priority to us! We never use the words “wig” or "wigs" in the return address.




How can I submit a product review?

Your comments about your experience with an item is very helpful to other customers! Please do share your opinions and/or photos!

To submit a review:

1.    Go to the product page of the item you ordered.

2.    Click Write a Review in the Customer Reviews section.

3.    Write your review and Click Submit.

Don't forget to include the color you chose!




Questions About Wearable Hair

 

What are the different types of wig hair fiber?

If you want the ultimate realistic look, then human hair is for you. The cost of human hair products can vary from the quality of the fiber. Human Hair (non-Remy) wigs have cuticles that have been removed or no longer run in the same direction. The more luxurious, Remy Human Hair wigs have all the "Virgin" hair cuticles facing one direction, providing the ultimate in softness and less tangling. The major benefits to Human Hair and Remy Human Hair is how realistic it looks, less tangling than synthetic, can be styled with heat, and even colored by your stylist!

Synthetic fiber is more easily cared for and also lower priced. The synthetic fibers can hold a "pre-styled" texture: curly, wavy, or straight. Higher quality synthetic hair wigs are practically impossible to differentiate from human hair. You can not style synthetic wigs with heat or color with chemicals.

Heat Friendly synthetic fibers combine the styling flexibility of human hair combined with the affordability of synthetic hair. This is an amazing breakthrough in hair technology, where you can style the synthetic fiber with your favorite heat tool (up to 350 degrees Fahrenheit). This is great for the woman on the go, but still wants to customize to fit her style.

What should I keep in mind about heat-friendly synthetic hair?

Proper care is vital to keeping heat friendly hair looking its best. A wide tooth comb should be used (not a brush) and it is best to avoid combing while wet. The optimal temperature for styling is 250-275 degrees, never go above 350 degrees. Use of product specially designed for synthetic hair, such as Jon Renau EasiHair Products, can also help maintain the quality and condition of the hair. We also recommend detangling spray! Check out our blogs for more info on care and styling of synthetic fibers!




What are the different types of wig cap construction?

Constant innovation in technology allows for increasingly wearable and comfortable wigs! The base of any wig is referred to as a cap. The hair is attached to the wig cap using a variety of techniques to achieve different looks. On most wigs, hair is attached in "wefts." These are strips of hair doubled over and sewn closely together in long strands. Others are hand-tied for the most natural movement. If you like to wear your hair swept away from your face, lace front wigs are the best option. If you like parting versatility, we recommend full monofilament wigs. 100% Hand-Tied and double monofilament wigs are known for being gentle on sensitive scalps. Check out our blog for a more indepth view of the different cap constructions!




How do I figure out my wig size?

Many wigs come in petite, average and large sizes. Average size wigs, however, tend to fit about 95% of customers. We have a guide that will help you measure your head to determine the best size! Please send us an email and we can email you back the guide. Check out our blog for step by step written and video instructions!




How should I go about choosing color?

We aim to make shopping for the right color online just as easy as in a store (or easier)! After you have found a style you like, it is time to check out your color options — there are often dozens. If you are new to wigs, consider staying close to your natural color (you can always have fun experimenting with color later). You can order color rings or make use of our expert color consultation services by submitting a photo.




Are color swatches 100% accurate?

Hair color images are presented to give you a visual representation of color options for each item. However it must be noted that on screen representations do not necessarily precisely represent actual colors due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.




How do I put on a wig?

After removing your wig from the box, take off the protective hairnet (if the style has one) and give it a good shake. If it is a ready-to-wear synthetic hair, you are ready to go! If it requires customization (such as trimming a lace front), we recommend you consult a hair stylist. Check out our salon locator to find local salons familiar with wearable hair.

If you have a lot of your own hair, the first step is to gather it back and up. One great trick is to separate hair into two sections on each side of your head. Twist the hair as you pull it back and around the head so that it will eventually lay flat. This tactic can help avoid a pony tail bulge. You may choose to use pins, braids, wig caps (recommended) or a great product called Sure Grip to secure your hair. A wig cap can be helpful even without hair to keep wigs secure and in place.

Hold your wig at the sides (ear tabs) and starting at the front, place it at your natural hairline. Slide it on toward the nape of your neck and shift as needed using the ear tabs to help center your wig. Adjustable straps at the nape may help to achieve a more secure fit. If handling a lace front wig, take care not to tug on the lace as it can be a bit delicate.

Don't worry if it doesn't look perfect right away, start styling! Check out our blog for step by step and video instructions!




Are there tips for making my wigs appear more natural?

Human hair wigs tend to offer the most natural look but today, synthetic wigs can look very natural as well, thanks to great innovations in wig technology. Styles with lace front and monofilament features – or those that are 100% hand tied -- will also appear very natural. When it comes to choosing style, consider styles that will be most flattering given your face shape. And as for color, it is often wise to stick close to your own natural color. Whatever you choose, a stylist can help you customize your wig to suit your preference (buy finding a local salon). Check out our blog for more tips and tricks!




What wig choice is best for a sensitive scalp?

100% Hand-Tied or double monofilament wigs tend to be most gentle on sensitive scalps. Some people use wig caps to protect the scalp. Sure Grip by Jon Renau is a hypoallergenic comfort liner designed to add cushion — particularly at pressure points – to improve both fit and comfort.




What solutions are there if my head sweats a lot?

Not to worry! We offer a great solution with No Sweat Liners by HEADLINE IT!




How should I care for my wig?

Wigs come with instructions from the manufacturer that should be followed. When not in use, store your wig on a mannequin or wig stand to maintain its shape and wash only when necessary (roughly once every 6-14 days depending on what your lifestyle or environment calls for). We recommend one of our Jon Renau Christy’s Wigs Care Bundle Sets. Check out or blog for instructions videos on care!




Should I own more than one wig?

Yes! First the practical reasons. Wigs can last longer if not worn daily. You can be washing and air-drying one while wearing the other. If you wear human hair or heat-friendly synthetic hair, you can keep one styled straight and the other curly to reduce stress. Here is a tip we love: If you'd like your wig to be your secret, get two or three of your favorite style and ask your stylist to trim them in stages. You can create the illusion of hair growth and haircuts and no one will be the wiser! And if you're more the adventurous type, you can have a little fun with a whole host of different styles and colors.




Can I curl or straighten my wig?

Synthetic hair wigs can be irreparably damaged if you try to curl or straighten the hair with heat tools. Consider human hair wigs for the ultimate styling versatility – you can curl or straighten them as you would your own hair. Check out or blog for video instructions on how to curl heat friendly synthetic hair!

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